FPX4020

Improvement Plan In-Service Presentation

Slide 1

Hello, my name is Brandy. Today, I will present an improvement plan focused on enhancing diagnostic safety outcomes at Mercy Medical Center, specifically referencing Mrs. Johnson's case. I will emphasize the significance of addressing diagnostic errors and improving communication among healthcare providers. Additionally, I will present evidence-based approaches to effectively tackle these issues.

Slide 2

The improvement plan presentation at Mercy Medical Center aims to establish a systematic approach for addressing diagnostic safety issues, using Mrs. Johnson’s case as a learning example for staff members. This plan is designed to improve patient outcomes, streamline processes, and increase staff engagement (Hill et al., 2020). The purpose of this presentation is to raise awareness among healthcare professionals about the risks associated with diagnostic errors in order to enhance patient safety. By discussing strategies such as evidence-based practice, training, and collaboration, the presentation emphasizes the critical importance of accurate diagnosis and effective communication in improving patient health outcomes.

The Purpose and Goals of an In-Service Session

Slide 3

The purpose of in-service session aims to raise awareness and provide strategies that will help healthcare professionals avoid diagnostic delays for patients like Mrs. Johnson at Mercy Medical Center. During the session, we will emphasize the importance of accurate diagnosis by utilizing evidence-based strategies, such as implementing Clinical Decision Support Systems (CDSS) integrated with Electronic Health Records (EHR) (Sutton et al., 2020). These systems support clinical decision-making, enhance diagnostic accuracy, and 2 promote efficient patient care management (Sutton et al., 2020). Additionally, the session will cover the importance of teamwork in healthcare, focusing on how all team members should communicate effectively during final assessments and handovers. By addressing these topics, the session aims to minimize diagnostic mistakes and improve patient safety. The goals of in-service session are to inform physicians about the potential hazards of diagnostic errors, introduce tools that can assist in making more accurate diagnostic decisions, and foster interdisciplinary collaboration for the benefit of patients. Interdisciplinary cooperation enhances communication, improves care coordination, and leads to more comprehensive treatment outcomes (Bendowska & Baum, 2023). Participants will learn about the effects of cognitive biases, such as anchoring, and how technology like CDSS and EHR can help mitigate these challenges. The session will also promote staff development by enhancing diagnostic skills and communication strategies (Bendowska & Baum, 2023). These goals are appropriate and feasible for this in-service session, as they directly address the underlying causes of diagnostic errors.

Need and Process for Improving Safety Outcomes

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Improving safety protocols related to diagnostic delays, as demonstrated by Mrs. Johnson’s case at Mercy Medical Center (MMC), is necessary for enhancing patient outcomes and well-being. The improvement plan is crucial for MMC due to the adverse effects associated with misdiagnosis, which can lead to disease progression, increased healthcare costs, and emotional distress for patients and their families (Hall et al., 2020). Therefore, adopting a patient-centered approach will facilitate more accurate reporting of patients' initial symptoms through the use of evidence-based practices and tools. This presentation will argue that success in reducing risks and improving patient safety and satisfaction depends on cultivating a safety culture through the implementation of 3 evidence-based practices.

Slide 5

Increasing safety outcomes for patients involves several key processes. First, conducting a process analysis of previous cases can reveal patterns of diagnostic errors and communication failures between providers. This analysis can inform interventions such as the integration of Clinical Decision Support Systems (CDSS) and the development of Electronic Health Records (EHR) to enhance patient care decisions (Sutton et al., 2020). Additional measures include staff training on cognitive biases and promoting interdisciplinary collaboration through regular meetings and structured communication protocols. This systematic approach creates a framework that supports the ongoing improvement of quality in patient safety within clinical practice.

Audience Engagement and Communication for Improvement Plan Success

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The improvement plan's audience includes Mercy Medical Center staff, clinical educators, and administrative personnel. According to Bhati et al. (2023), healthcare providers play a crucial role in achieving targets for enhancing diagnostic safety outcomes, particularly through insights gained from Mrs. Johnson’s case. By engaging in improvement activities, healthcare providers can help ensure that organizations promote accurate reporting and assessment of patients’ symptoms. Administrative staff can support these efforts by providing necessary resources to improve understanding of systems such as Clinical Decision Support Systems (CDSS), as well as training programs and materials (Bhati et al., 2023). Clinical educators can assist by helping staff better understand cognitive biases and encouraging the adoption of evidence-based practices in their clinical work.

Slide 7

Making the improvement plan regarding diagnostic errors successful is critical for 4 enhancing patient safety and outcomes. Misdiagnoses can lead to significant health complications, increased healthcare costs, and emotional distress for patients and their families. By reducing diagnostic errors, healthcare organizations can improve overall quality of care, increase patient satisfaction, and build trust within the community (Arumugam et al., 2023). To achieve these goals, it is essential to foster buy-in from all stakeholders through persuasive and transparent communication. Clearly articulating the objectives of the improvement plan and demonstrating how evidence-based practices will benefit both patients and staff can help garner support (Arumugam et al., 2023). When stakeholders understand the tangible benefits of the plan and feel included in the process, they are more likely to commit to its successful implementation, ensuring lasting improvements in diagnostic safety and patient care.

Resources and Activities for Skill Development in Patient Safety

Slide 8

To promote the skill acquisition of the staff and improve their knowledge about the safety increase program, there are some resources and activities proposed for Mercy Medical Center based on the analysis of Mrs. Johnson’s case. One of the resources is the generation of facilitative sessions involving diagnostic problem-solving exercises by using actual everyday situations (Saleem & Khan, 2023). During these workshops, the clinicians will use cases like Mrs. Johnson's to educate the participants on the effects that arise from wrong diagnosis and the need to provide comprehensive assessments. Online training modules featuring case studies and quizzes will cater to diverse learning styles (Saleem & Khan, 2023). Additionally, providing access to a library of evidence-based resources will ensure that team members stay informed about best practices. These activities not only enhance individual competencies but also create a culture of continuous learning, ultimately improving diagnostic accuracy and patient safety (Saleem & Khan, 2023). This approach is beneficial because it not only 5 improves clinical skills but also enhances interprofessional relations needed to advance patient safety.

Slide 9

Offering web-based training on CDSS can also contribute to enhancing the skills. It makes use of relevant tools and equipment which may include quizzes, video demonstrations, and practical sessions to enhance the understanding of the healthcare providers on how best to use these tools in their working environment. According to Saleem & Khan (2023) providing actual cases in forming these training materials will help the staff understand a real-life application of what they are doing and the role they play in patient safety as seen in Mrs. Johnson's case. Both skills training in workshops and online training are effective in promoting individual competencies and organizational culture that emphasizes responsibility for enhancing knowledge and skills and producing positive changes, especially inpatient experience.

Conclusion

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This improvement plan focuses on the in-service session at Mercy Medical Center by aiming at reducing diagnosing delays of patients like Mrs. Johnson. The goal of the session is to provide healthcare professionals with new evidence-based strategies that can be used to optimize diagnostic accuracy and improve patient safety by promoting faster and clearer communication between team members. Besides, the training and audience involvement in the session not only serve to prevent future errors but also assist in creating a safer environment for healthcare.