1. Introduction
Excellence Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our tutoring and academic support services.
Please read this policy carefully. By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: When you place an order or contact us, we collect information such as your name, email address, phone number, and payment details.
Order Information: This includes the detailed instructions for your academic tasks, such as course materials, rubrics, deadlines, and any other files or information you provide to enable us to complete the service.
Technical Data: We automatically collect information about your interaction with our website. This may include your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To process your payments, manage your order, assign tasks to our team, communicate with you about your order, and deliver the completed work.
To Support You: To respond to your inquiries, provide customer support, and facilitate revisions and refund requests through your assigned Account Manager.
To Improve Our Services: To analyze how our services are used so we can improve the user experience and our service quality.
To Communicate: To send you administrative information, such as updates to our terms, conditions, and policies.
For Security: To protect against fraudulent transactions and maintain the security of our website and services.
4. How We Share Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:
Service Providers: We share your order instructions and necessary details with our internal team (writers, research analysts, QA specialists) strictly for the purpose of completing your task. We may also use trusted third-party service providers to process payments (e.g., banks, credit card processors).
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
5. Data Security
We implement a variety of administrative, technical, and physical security measures to protect your personal information. These include secure servers, encrypted data transmission, and controlled access to client data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your order, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the information in the "Contact Information" section below. We will respond to your request within a reasonable timeframe.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the January 21, 2025. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please first contact your assigned Account Manager or reach us directly at:
Email: [email protected]
WhatsApp: https://wa.me/18709234691