Policy Authority: James Taylor, Senior Account Manager, Excellence Services
1. Introduction
This Refund and Payment Policy outline the financial terms governing your use of the academic support services provided by Excellence Services. This Policy is an integral part of our Terms and Conditions. By placing an order and making a payment, you acknowledge that you have read, understood, and agreed to be bound by the terms set forth below, as managed and enforced by our account management team.
2. Payment Terms
2.1. Prepayment Requirement
Full payment for the requested service is required before any work commences. The order will not be assigned to our writing and research team until payment has been confirmed in our system.
2.2. Accepted Payment Methods
We accept payments through the following secure methods:
Bank Transfer
Credit/Debit Cards
2.3. Payment Confirmation
After completing the payment, the Client must send the payment confirmation receipt (e.g., transaction ID, screenshot) to their assigned Account Manager via email or WhatsApp. This step is essential to initiate the service delivery process.
3. Refund Policy
We are committed to ensuring client satisfaction. All refund requests are handled on a case-by-case basis and must be directed to the client's assigned Account Manager for initial review and escalation. The final approval for all refunds resides with the senior management, as represented by James Taylor, Senior Account Manager.
3.1. Eligibility for a Full or Partial Refund
Refunds may be considered under the following specific circumstances:
Non-Delivery: If we fail to deliver the completed work by the agreed-upon deadline, and the delay is not attributable to the Client providing incomplete instructions or delaying feedback.
Quality Breach: If the delivered work is fundamentally different from the initial instructions provided by the Client and cannot be rectified through our standard revision process.
Cancellation Before Commencement: If the Client requests an order cancellation before the work has been assigned to our team and payment confirmation has been processed.
3.2. Circumstances Where a Refund is NOT Granted
A refund will not be issued in the following situations:
After Delivery of Satisfactory Work: If the work has been delivered and it meets the original instructions provided by the Client.
Change of Mind: If the Client simply changes their mind after placing the order or after the work has been completed.
After Submission by Client: No refunds will be issued for work that the Client has already submitted to their educational institution.
Dissatisfaction After Revision: If a revision has been completed in accordance with the Client's request and the original order instructions.
Incorrect Information: If the Client provides incorrect or incomplete instructions, leading to dissatisfaction with the final product.
Academic Outcomes: We are not liable for the grades, feedback, or any academic disciplinary actions taken by the Client's institution. No refunds are based on academic results.
3.3. Refund Request Process
Initial Contact: The Client must first contact their assigned Account Manager to discuss the issue and seek a resolution, which may include a free revision.
Formal Request: If a resolution cannot be reached, the Client may formally request a refund by stating their case clearly to the Account Manager.
Review and Decision: The Account Manager will review the order history, communications, and delivered work. The request will then be escalated to James Taylor for a final decision. The Client will be notified of the decision via email.
4. Revision Policy as an Alternative
We strongly encourage clients to utilize our Revision Policy before seeking a refund. If the delivered work does not fully align with the initial instructions, we are committed to making the necessary changes at no additional cost. Revision requests must be made within 3 days of delivery and coordinated through the assigned Account Manager.
5. Authorization
This Policy is authorized and implemented under the direction of:
James Taylor
Senior Account Manager
Excellence Services
6. Contact for Payment & Refund Queries
For any questions or issues regarding payments or to initiate a refund request, please contact your assigned Account Manager or reach out to:
Email: [email protected]
WhatsApp: https://wa.me/18709234691
Please note: All communications regarding payments and refunds must be directed to the official channels mentioned above to ensure a prompt and official response.